Sankalpan’s Process Approach is a tightly structured method that controls quality at every level and is assisted by extensive documentation, the Sankalpan Quality Manual. Procedures are documented for all the functions of the company as well as for each functionary.

Quality is built into the project and the entire team is committed to seek opportunities of improvement as the project proceeds.

Quality is achieved by defining and managing work processes, in order to avoid rework, repair or delay to the project. Customer liaison is encouraged and feedback welcomed.

Responsibility for Quality lies with the people who carry out the work. The primary Quality Control is achieved by persons who carry out the tasks, by checking their own work. Each contract has a specific ‘on site contract management document’ (Quality Plan) detailing responsibilities.

Each member of the team is both, a Supplier and a Customer within the organization and the Project Team.

The Quality System requires that Corrective Action must be followed by Preventive Action to discover and eliminate causes of non-conformance. The objective is to commit to meet the Agreed (and expected) Requirements and remove root causes of error.

Quality is made quantifiable by defining Agreed Requirements and conducting inspection, tests and measurements for verification. Requirements can be both explicit and implied.

The Management gives positive recognition of the individual’s contribution to Quality, which enhances motivation and job satisfaction. The Company practices “Investor in People” principles.

A person’s competency for the task in hand is monitored. Education and Training is planned to enhance the contribution of all individuals to the success and progress of the Company. Personal performance standard is, “Right First Time and Every Time”.

The QMS Personnel monitor independently the Quality Management System and the Quality of the works. (Surveillances, Reviews and Audits)

The Quality of the System and the Works is measured and reported to the Senior Management for appropriate actions with the aim to continually improve the System and achieve enhanced customer satisfaction.

The quality system conforms to ISO 9001:2000.